February – September 2022IT Risk & Compliance Modernization
AmeriSave Mortgage · Sr. Analyst, IT Risk Security Compliance
Led compliance initiatives to modernize IT risk management and prepare for the transition from PCI DSS 3.2.1 to 4.0. Strengthened governance work across GLBA, GDPR, and SOC 2.
Delivered audit-ready documentation, policies, and training; supported onboarding and change control compliance and reduced identified gaps.
PCI DSSGLBAGDPRIT Risk
January – June 2023RCSA Control Testing & Digital Training
Navy Federal Credit Union via Mindseeker · IT Learning Systems Analyst
Evaluated business processes and control design for the Risk and Control Self-Assessment initiative, documented gaps, and aligned training and LMS workflows with operational risk findings.
Created support documentation, SOPs, and UAT scenarios; improved visibility of training completion and control reporting.
RCSAControl TestingLMSUAT
November 2018 – August 2019Change Management & Communications
Wells Fargo · Compliance Project Analyst
Facilitated cross-department change management in compliance and IT risk. Created communications and process documentation for policy rollouts and governance alignment.
Connected compliance leadership and technical teams during secure-system and governance changes.
Change ManagementGRCCommunications
February 2016 – February 2017IT & InfoSec Operations Program
Hewlett Packard Enterprise · IT & InfoSec Project Coordinator
Coordinated infrastructure and security operations across cloud hosting, disaster recovery, change management, and security consulting.
Supported cross-functional delivery among engineering, security, and operations teams on high-priority initiatives.
CloudInfoSecDisaster RecoveryAgile
October 2020 – January 2022Cybersecurity Training Lead
Cybersecurity Awareness & Infrastructure Risk Reduction
Designed cybersecurity awareness initiatives focused on human risk in enterprise infrastructure and security environments.
Reported impact: 60% improvement in phishing simulation results and stronger security awareness.
CybersecurityTraining DesignRisk Reduction
January 2019 – PresentEdTech & LMS Implementation Lead
Enterprise LMS & EdTech Transformation
Coordinated platform configuration, integrations, data migration, infrastructure readiness, and go-live execution with compliance and accessibility needs in view.
Reported impact: onboarding time down 30% and LMS support tickets down 42%.
LMSEdTechProject Management
February 2018 – September 2023IT Compliance & Learning Analyst
Risk & Compliance Training Programs
Translated technical and regulatory controls into learner-friendly programs aligned with enterprise infrastructure.
Supported NIST and PCI DSS alignment and audit readiness with zero major findings.
NISTPCI DSSCompliance Training
February 2017 – December 2021IT Project Analyst | Infrastructure Lead
Infrastructure & Change Management
Coordinated upgrades, migrations, access management, and change control with attention to uptime and compliance.
Reported impact: 99.9% uptime, zero-downtime upgrades, and 20% greater reliability.
InfrastructureChange ControlSystems Integration
January 2016 – PresentProject Manager | Scrum Master
Agile Delivery & Infrastructure Change
Led learning technology, infrastructure, and system enhancement initiatives, including Scrum ceremonies and stakeholder readiness.
Reported impact: 20% better delivery efficiency, 30% shorter approval cycles, and 95% on-time, in-scope delivery.
AgileJiraChange Management
January 2013 – June 2015Fulton County Schools SharePoint & Digital Repository
Project Coordinator | Infrastructure Support · Fulton County Schools
Coordinated SharePoint site and digital file initiatives for students and teachers across 94 locations. Supported three portals serving employees and students, plus requirements for a SharePoint 2013 migration.
Improved document retrieval, data governance, and paperless workflows.
SharePointRecords ManagementDigital Transformation
June – October 2012Supplier Diversity SharePoint Site
Turner Broadcasting · SharePoint project
Led development of a customized SharePoint site for Turner Broadcasting’s Supplier Diversity initiative. Worked with procurement, IT, and diversity stakeholders to support supplier management, collaboration, and visibility.
Designed site features around program requirements, including SharePoint 2010 web parts, application pages, and page layouts; supported training and adoption.
SharePoint 2010Supplier DiversityStakeholder Collaboration
Process document updated July 2012Digital Signage Process Owner
Visix Display Operations · Professional Development Center
Owned documented workflows for classroom schedules and lobby displays, including preparing slides, uploading media, scheduling playlists, and verifying published content.
Created repeatable steps for updates, removals, and quality checks across multiple classroom displays.
Process OwnershipDigital SignageTraining Operations
